43% of consumers say they feel that the loss of human connection in retail environments makes the experience less enjoyable, significantly reducing their overall satisfaction (American Express)
64% of people say they miss the human connection of engaging with other customers or staff, underlining the growing demand for social interactions to feel fulfilled (Salesforce)
43% of consumers state they crave more opportunities for in-person interactions, signaling a broader cultural shift towards a desire for face-to-face engagement as digital interactions grow more prevalent (National Retail Federation)
55% of consumers report feeling lonely or disconnected when they don't have opportunities for face-to-face interactions with others (Zendesk)
69% of consumers agree that social interactions, such as talking with fellow consumers, create a more enjoyable buying experience. However, the opportunities for these interactions have drastically decreased (Accenture)
71% of consumers claim they feel more positive towards businesses that foster face-to-face interactions, suggesting a clear link between physical engagement and brand loyalty (Business News Daily)
5x greater chance of customers feeling happier and more connected when they engage with other people face-to-face, compared to virtual interactions, underlining the power of social connection for happiness (Gartner)
82% of consumers say positive social interactions with other consumers or employees enhance their overall experience, creating lasting memories that make them feel more connected to the environment (McKinsey & Company)
64% of customers report that the social atmosphere of the venue, with friendly interactions among consumers, makes them more likely to make a purchase and return to the venue (Entrepreneur)